Frequently Asked Questions
What payment methods do you accept?
We accept all major payment methods to make checkout easy and secure:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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Paypal
All payments are processed securely by our partners. We never see or store your full card details.
Is delivery free?
Yes! We offer free standard shipping on all orders to Australia.
How long will my delivery take?
Please allow the following time for your order to arrive:
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Processing: 1-2 business days to prepare your order.
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Shipping: 5-7 business days for delivery after it's shipped.
You will receive a tracking number via email as soon as your order is on its way.
What is your returns policy?
We want you to love what you buy. If you're not happy, you can return unworn items in their original packaging within 30 days of receiving your order.
How do I start a return?
Please don't send anything back without contacting us first!
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Email us at info@lioray.com within 30 days.
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Tell us your order number and why you are returning the item.
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We will email you instructions and the correct shipping address.
Where is your company based?
Lioray is a global brand operated by Value Ventures Limited, which is based in Hong Kong. This allows us to work directly with manufacturers and offer high quality at a great value to our customers in Australia.
How can I contact customer service?
Email: info@lioray.com
Phone: +61370535551
Contact Form: get in touch
Address: Unit B, 3/F, Kai wan House 146 Tung Choi Street, Mongkok, 999077 Kawloon, Hong Kong
Customer Service Hours
Monday to Friday
9:00 am to 5:00 pm AEST (Australian Eastern Standard Time)
Email Response Time
We strive to answer all emails within 24 hours during our standard business hours. Our operating time zone is Australian Eastern Standard Time (AEST), GMT+10.